So, as I do, I'm reading another business book and stumbled upon something I thought was worth spreading around. This is keen-stuff for you if you're one who owns or manages a business, and likewise could be profitable to consider if you're just a "regular joe" with a dream of starting a business some day. The book I'm reading today is Business Stripped Bare: Adventures of a Global Entrepreneur by Sir Richard Branson (yes, the Virgin guy). So, despite linking the book, this post isn't directly related to the book, but something I read in it about another airline I admire, and the founder's (Herb Kelleher) "primary attitude" about the culture the company aimed to keep. I share this information because it seems to me one of the best lists to imitate for one's own business::
1. Employees are number one. The way you treat your employees is the way they will treat your customers.
2. Think small to grow big.
3. Manage in the good times for the bad times.
4. Irreverence is OK.
5. It's OK to be yourself.
6. Have fun at work.
7. Take the competition seriously, but not yourself.
8. Think of the company as a service organization that happens to be in the _____ business. (Airline is in the blank on the original, left blank to describe your business)
9. Do whatever it takes.
10. Always practice the Golden Rule, internally and externally.
Now, I know there are many other things one could add or substitute on their own version of that list. Just the same there are probably other lists out there that make sense, and are probably more applicable to your particular business in regards to the culture of the company.
All in all, I have felt pretty blessed that the Albuquerque Sunport is a hub (although minor) for Southwest, as when I need to get on the the "bus with wings" at least I can count on the steward-team to embrace #4, 5, 6, &10.
~E
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